I called PLDT a week before the Holy Week inquiring about transferring my line to the new apartment I am moving to by the end of the month. I was informed that they need AT LEAST three days to check if there is still an available line in my new area. And so I waited. After more than one week and no feedback was given to me. I was left wondering whether there is still a spare line or I am stuck with surrendering the phone line and switch to another DSL provider. I decided to call again and they said they are still in the process of checking whether there is still a slot left. Whatever happened to at least three days??? I was beyond pissed. I requested for a manager and what do you expect "my supervisor is currently engaged in a call now". It has always been like that. I think they were trained to give that response whenever there is a request for escalation. And so I waited, waited for nothing...the call got disconnected. I was too pissed to callback again.
After another week of waiting, I called again only to hear multiple 'all circuits are busy now". I then requested immediately to speak to a manager as soon as I got to the department I need to reach. I told the front line customer service representative that I have nothing against her and I just need to talk to a manager for action once and for all. This is the third week of the phone line transfer saga. Of course I got the same reply "my supervisor is engaged in a call now". I remained calm and I said I am willing to wait no matter how long it would take. I waited for maybe some precious fifteen minutes. The rep got back to me and said a manager will call me back. And so we ended the conversation. After about an hour or two, I got a call from someone who claims to be a manager and told me that they will act on checking the area for free connection lines. I told him, I have been to the apartment already and the previous owner had a phone line. He said, they would check. Dang it! What will they check? Didn't I just say I saw a PLDT phone and a PLDT phone socket by the wall? So the call ended with me being unhappy still.
After a couple of days, fast forward today, I called again, only to be told that I need to secure a notarized copy of my lease agreement form for the apartment because the previous owner was blacklisted. And you might have guessed it, that threw me off again. Why would I be held responsible for someone else's name being blacklisted? Why would I have to show the burden of proof now? And one more thing, after giving the the lease agreement, they said I have to wait for two to three weeks for reconnection. Two-three weeks??? You must be kidding me. If I don't surrender my phone line, they said my bill will continue. WTF?? I am just simply requesting for them to transfer my line. I have been paying my bills and this is what they call service? I am so looking for a new ISP. I don't care if they blacklist me too.
I am a very unhappy, disgruntled customer...
Other complaints here:
PLDT vs BayanTel Customer Service
And the nightmares continue...
2 comments:
PLDT sucks! their service is nothing but crap! try globe though I am hearing good feedback from some friends who are using globe
Hello Jeff, oo as in I am sooo looking for a new ISP. I am crossing my fingers, hopefully Globelines still have a free slot sa bago naming apartment. Kapagod deal with PLDT and all the crappiness.
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